Operation hours : Everyday 10.00 am - 7.00 pm
Hotline : 017 696 6090

This Privacy Policy describes how FixBay (collectively, "FixBay", "we", "us", or "our") collects, uses, and discloses your personal information when you use our website located at www.fixbay.com.my (the "Website").

1. Information We Collect

We collect several different types of information for various purposes to improve our services to you.

  • Information You Provide Directly:
    • We collect personal information you provide when you use our website, such as your name, email address, phone number, device model, and repair request details.
    • We may also collect information you submit through contact forms, online chat, or service reviews.
  • Information We Collect Automatically:
    • When you visit our website, we automatically collect information about your device, browsing activity, and interaction with the website. This information may include your IP address, operating system, browser type, referring website, pages visited, and time spent on the website.
    • We may also collect information using cookies and other tracking technologies.

2. Use of Your Information

We use the information we collect for various purposes, including:

  • To provide, operate, and maintain our website.
  • To process your repair requests and communicate with you regarding your repairs.
  • To respond to your inquiries and provide customer service.
  • To send you information about our services, promotions, and special offers.
  • To personalize your experience on our website.
  • To improve our website and services.
  • To comply with legal and regulatory requirements.

3. Sharing of Your Information

We may share your information with third-party service providers who help us operate our website and provide our services. These service providers are obligated to maintain the confidentiality of your information and are restricted from using it for any other purpose than providing the services to FixBay.

We may also disclose your information if required by law or in the good faith belief that such disclosure is necessary to:

  • Comply with the legal process.
  • Protect the rights or safety of FixBay, its employees, customers, or the public.
  • Prevent or investigate fraud or other illegal activity.

4. Your Choices

You have choices regarding your information:

  • You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails.
  • You can manage your cookie preferences through your browser settings.

5. Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

7. Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our records.

8. Links to Other Websites

Our website may contain links to other websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:


11. Your Consent

By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

12. Cross-Border Transfer

Your information may be transferred to, stored, and processed in Malaysia or any other country where FixBay or its service providers maintain facilities. The data protection laws in these countries may vary from the laws of your country.

13. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

  • The right to access and rectify your personal information.
  • The right to request the erasure of your personal information.
  • The right to object to the processing of your personal information.
  • The right to data portability.

If you wish to exercise any of these rights, please contact us using the contact information provided in Section 10.

14. Notice for Residents of California

If you are a resident of California, you have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA). You can learn more about these rights by visiting the California Attorney General's website https://oag.ca.gov/privacy.

15. Notice for Residents of the European Economic Area (EEA)

If you are a resident of the EEA, you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR). You can learn more about these rights by visiting the European Commission's website https://gdpr.eu/.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

17. Dispute Resolution

Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Malaysia.

18. Entire Agreement

This Privacy Policy constitutes the entire agreement between you and FixBay with respect to the collection, use, and disclosure of your information.

We appreciate your understanding.

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